RETURNS & REFUNDS

Last updated: September 13, 2026

30-day return window

Request a return within 30 calendar days of delivery by emailing info@lodigamers.com or calling +1 209-400-7128. Include your order number, the item and the reason for return. After receiving return instructions, send the item within 14 calendar days. Please contact us before sending a parcel.

Eligible returns

For a change-of-mind return, items must be unused and complete, with original packaging, accessories, manuals and serial-number labels intact. Factory-sealed games and software must remain sealed. Used items, if listed for sale, must be returned in the condition supplied and with all included accessories.

Opened software and digital items

Opened or activated software, redeemed digital codes and delivered digital downloads cannot be returned for a change of mind. This does not limit a remedy for an incorrect, defective or misdescribed item.

Damaged, defective or incorrect items

Contact us as soon as you discover a problem. We will help investigate and arrange a return, replacement or refund as appropriate. For a confirmed defect, damage in transit or an error by Lodi Gamers, we cover reasonable return shipping and refund the original standard shipping charge when the affected order is refunded in full.

Return shipping and fees

For change-of-mind returns, you pay return shipping. Original shipping charges are not refunded. We do not charge a restocking fee. Use tracked shipping and retain your receipt. The return destination is Lodi Gamers, 754 W Kettleman Ln, Lodi, CA 95240, United States, unless your return instructions specify otherwise.

Refund timing

We inspect returns and issue approved refunds to the original payment method within 5 business days of receipt. Your payment provider may take an additional 5 to 10 business days to post the credit. We will contact you if an item does not meet the return conditions.

Cancellations and exchanges

Contact us promptly to request cancellation before shipment. We cannot guarantee cancellation after processing begins. If an order has shipped, use the return process. For an exchange, contact us to confirm availability before returning an item. Consumer rights that apply by law are not excluded by this policy.

Questions? info@lodigamers.com · +1 209-400-7128